Contact Us

We'd love to hear from you. Whether you have a question about your order, a product enquiry, or anything else — our team is here to help.

Customer Support

Email: hello@auragent.co.uk
Response Time: We aim to respond to all enquiries within 2 business days (Monday to Friday, excluding UK public holidays)

Order Enquiries

If you are contacting us about an existing order, please include the following in your email to help us assist you faster:

• Your full name
• Your order number (found in your order confirmation email)
• A clear description of your enquiry or issue

Returns and Refunds

For information on how to return an item or request a refund, please visit our Return & Refund Policy page before contacting us.

Business Enquiries

For collaboration, wholesale, or any other business-related enquiries, please email us at hello@auragent.co.uk with the subject line "Business Enquiry".