Terms of service

Terms of Service

Last updated: March 2026

Welcome to Aura Gent. By accessing or using our website at www.auragent.co.uk and placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

These Terms are governed by the laws of England and Wales and comply with the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and the Electronic Commerce Regulations 2002.

1. About Us

Aura Gent | Men's Fashion
Email: hello@auragent.co.uk
Website: www.auragent.co.uk

2. Eligibility

By using our website, you confirm that:

You are at least 18 years of age
You are legally capable of entering into a binding contract
You are purchasing goods for personal, non-commercial use
The delivery address you provide is within the United Kingdom (or any other country we ship to)

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that all information is completely error-free. In the event of a pricing or description error, we reserve the right to cancel the order and issue a full refund.

Colours and appearances may vary slightly from the images shown on our website due to differences in display settings and photography lighting.

4. Placing an Order

When you place an order on our website, you are making an offer to purchase. Your order is not confirmed until you receive an Order Confirmation email from us. This email constitutes acceptance of your offer and forms a binding contract between you and Aura Gent.

We reserve the right to decline or cancel any order at our discretion, including in cases of suspected fraud, payment issues, or product unavailability. In such cases, a full refund will be issued promptly.

5. Pricing and Payment

All prices on our website are displayed in GBP (£) and are inclusive of any applicable taxes, unless stated otherwise.

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express) via Stripe
PayPal

All payments are processed securely through encrypted, PCI-compliant payment processors. We do not store your full card details on our servers.

6. Shipping and Delivery

Orders are processed within 1–3 business days. Estimated delivery time is up to 7 business days from the date of dispatch, depending on your location and carrier.

Delivery times are estimates only and are not guaranteed. Aura Gent is not liable for delays caused by customs, courier services, or circumstances beyond our control.

For full details, please refer to our Shipping Policy.

7. Returns and Refunds

You have the right to cancel your order within 14 days of receiving your item(s) under the Consumer Contracts Regulations 2013. For full details on how to return an item and our refund process, please refer to our Return & Refund Policy.

8. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, you are entitled to a full refund, replacement, or repair under the Consumer Rights Act 2015. Please contact us at hello@auragent.co.uk within 30 days of receiving your order.

9. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and design, is the property of Aura Gent or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Aura Gent shall not be liable for:

Any indirect, incidental, or consequential losses arising from your use of our website or products
Loss of data, revenue, or profits
Any damage caused by events beyond our reasonable control (force majeure), including natural disasters, pandemics, strikes, or government restrictions

Nothing in these Terms limits your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or practices of third-party websites and accept no responsibility for them. Accessing third-party sites is at your own risk.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

13. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you may also have rights under local law.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.